We Sincerely Apologize : Safaricom Apologizes After Network Outage Hit Nairobi On Wednesday

If  you had tried to access your Mpesa either to send money or buy airtime on Wednesday morning you would have found yourself waiting and waiting and waiting again. This was due to a network outage that hit Safaricom on Wednesday morning affecting a number of areas in Nairobi.

Several subscribers were left in a dismayed state when Safaricom network hit a low on Wednesday leading to a number of questions being raised on whether it’s something that has been occurring quite frequently.

As usual the company was quick to respond by sending a statement to newsrooms stating that there was an issue with their 2G, 3G and Wimax Services.

The company’s Corporate Affairs Director Mr Nzioka Waita said the outage affected Karen, Langata, Westlands, Kinoo and parts of the Central Business District.

He said the network outage started from about 4.25am Wednesday morning.

“As a result of the outage, some customers have been unable to make or receive calls, use SMS, mobile data or reach our Contact Centre for assistance,” said Mr Waita.

“Safaricom engineers and technicians are busy addressing the problem, with a view to restoring all affected services within the shortest possible time, we sincerely apologise for any inconvenience caused by this outage,” he added.